Case Study

    Custom Back-Office System & Sales CRM for Mundo Marketing

    How advertorial agency Mundo Marketing digitized its entire order processing – and why the first project was immediately followed by a second.

    Industry

    Advertorial marketing

    Solutions

    Back office + CRM

    Special feature

    Email integration

    Collaboration

    Follow-up project right after

    The starting point

    Many advertorials, no central process

    Before the new system, creating, editing and coordinating advertorials ran through separate channels – in day-to-day work that meant friction in four places.

    Scattered advertorial editing

    Creation, texts and status lived in different places – a central view of each order was missing.

    Unclear responsibilities

    Who takes which step? Tasks had to be coordinated and followed up on again and again.

    No process overview

    The current status of an advertorial was not visible at a glance – follow-up questions cost time.

    Media breaks via email

    Communication ran separately from the actual case – information had to be merged manually.

    Solution 1 · Back-office system

    The back-office system

    Mundo Marketing wanted to digitize its advertorial processes – and had us develop a custom back-office system to do it. Tailored to the agency's own workflows instead of bending those workflows to off-the-shelf software.

    The system maps the entire processing workflow: from creation through editing and status to completion. Team communication and task assignment run directly in the system – with email integration sending messages and notifications straight from it.

    • Advertorial workflow with status

      Every order follows a clear path from creation through editing to completion – the status is visible at any time.

    • Task assignment & team communication

      Tasks reach the right person directly, and coordination happens inside the case instead of in side channels.

    • Real-time process overview

      All running advertorials at a glance – noticeably clearer and easier to follow for the entire team.

    • Email integration

      Communication and notifications are sent straight from the system – no media breaks at all.

    • Analytics per magazine

      Page views, distribution and top articles bundled in one dashboard – including Matomo integration.

    Back-office dashboard of Mundo Marketing: page views and top articles per magazine

    A real look inside the back office: magazine analytics with page views, distribution and top articles.

    The follow-up project

    From back office to sales CRM

    The first project convinced Mundo Marketing so completely that the second was commissioned right afterwards: a CRM system that structures sales just as clearly as the back office structures advertorials.

    “Finally a system that works exactly the way we work – not the other way around.”
    — Mundo Marketing
    Mockup of the custom CRM system for Mundo Marketing
    www.mundo-marketing.de
    Website of Mundo Marketing – agency for advertorial and content marketing
    Solution 2 · Sales CRM

    The sales CRM

    For the second step, Mundo Marketing had its CRM system custom-developed – sales-optimized and connected directly to the backend. Emails leave the system without switching tools, every action and status of each lead is tracked, and the entire sales process is mapped in a structured way.

    What the cost of a custom CRM depends on – above all the number of integrations and the depth of the processes – and how it compares with an off-the-shelf CRM is explained in our article Having a CRM system developed: costs, benefits, break-even.

    • Backend integration

      The CRM is connected directly to the backend – all data stays in one system.

    • Emails sent from the system

      Sales emails are written and sent right inside the CRM – no switching to the inbox.

    • Lead status & action tracking

      Every action and every status change of a lead is documented and traceable.

    • Sales-optimized pipeline view

      The sales process is mapped as a clear pipeline – from first contact to close.

    The outcome

    The results at a glance

    What changed concretely in Mundo Marketing's day-to-day work:

    One central system instead of scattered tools

    Advertorials are created, edited and completed in one place.

    Clear responsibilities

    Every task has an owner – the team always knows who takes care of what.

    Full process transparency

    Every case is traceable with its status – no follow-up questions, no searching.

    Sales and communication in one flow

    From lead tracking to email, everything runs in the same system without media breaks.

    Want to map similar processes? As your partner for custom software development, we guide you from the first idea to a running system – you can find an overview of all our services here.

    Your project

    Could this work for your business, too?

    Back office, CRM or both: in a free initial consultation we look at which of your processes can be digitized – concrete, honest and jargon-free.

    Free initial consultation
    Non-binding & transparent
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